Frequently Asked Questions

For the safety of our guests a current and full motor vehicle driver licence is required to be shown at pick-up and the driver needs to be present. If the driver licence is not in English then we require an accredited English translation or an International Driver Permit. For travel in the Northern Territory an International Driving Permit is required along with the foreign driver licence. The StarRV, Apollo and Cheapa Campa drivers must be over the age of 21, have been held for at least two years and the licence must be valid for the entire booking duration. Hippie drivers may be 18 years of age or over with a full driver licence or hold an Australian Green P licence.

All drivers are required to show their Driver Licence to the branch in person prior to driving the vehicle. At pick up is preferred, however guests may visit the branch prior to pick up to show their Driver Licence if they are unable to be there on the day.

Drivers must be 21 years of age or over to drive an Apollo, StarRV or Cheapa Campa vehicle and over 18 years of age to drive a Hippie Camper vehicle.

Star RV and Apollo 2WD vehicles are guaranteed automatic. Apollo 4WD, Cheapa Campa and Hippie Camper vehicles may be Automatic or Manual transmission.
We are unable to guarantee the transmission type. Please refer to the vehicle description to check whether your preferred vehicle is Automatic or Manual.

We offer Wi-Fi options for hire in USA and NZ, these can be added at the time of pick up and our friendly branch will advise the charges.

Vehicles can be requested by vehicle category, however we cannot guarantee a particular vehicle layout, make or model.

Australia & New Zealand
The battery system will provide power for between 12 - 20 hours when fully charged depending on use.
Our vehicles operate on ancillary battery systems which power internal appliances such as the fridge, lights, television and water pump.

The batteries only recharge when connected to mains power or will trickle charge when driving the vehicle. We recommend that the vehicle is plugged into Mains power every 2 nights. Idling the engine won't provide enough power to recharge the house battery.
When you are connected, all equipment automatically runs on mains power rather than the battery. Appliances such as the microwave, rear air-conditioning and power points only run on mains power. Television may run either on 240v (mains power) or 12v (battery power).

For the 12 Volt system to work, the 12 Volt main switch must be in the 'on' position. All vehicles can be connected to 240 Volt mains power via the supplied 15 Amp extension lead with large earth pin. All approved caravan park circuits are rated at 15 amps.

USA
All Apollo RVs run on a dual battery system. This means the engine battery is separate from the battery system used for internal appliances such as the fridge, lights and water pump.

The appliance battery system will last approximately 12 hours when fully charged – We are not able to guarantee how long they will last as it will depend on how many items are on, which could drain the batteries faster. There are two coach batteries in the back. The batteries recharge when you drive the vehicle and when you plug in to a powered site and when you run the generator. The amount of time needed to fully recharge these batteries could depend on how low the charge is on the batteries. Since the engine battery is separate, if you flatten one of the rear batteries, you will still be able to start the engine and drive.

All vehicles have the facility to plug into electricity. When you plug into electricity in an RV park all equipment automatically runs off 110V electricity rather than the batteries. You can then use appliances such as the television and microwave which only run off electricity.

While Apollo RVs are rated at 30amps, you can still connect to power at RV parks rated at 20amps, so long as you do not run all your appliances and outlets at the same time.

We offer unlimited kilometres with our 2wd Motorhomes and Campervans. 4WD vehicles and Relocations have a daily kilometre allowance - please refer to our Terms and Conditions for more information on charges.

You have the option to pay for each mile travelled or to purchase a mile pack at the time of pick up.

All of our vehicles are less than 4.5 tonnes and can be driven by overseas driver licence holders.

We do not have bike racks on our motorhomes. Bikes may be stored inside the Motorhome, however we would appreciate bikes be stored in bike bags to avoid any damage to the interior of the Motorhome.

We are happy for you to bring a pet dog on vacation in our Motorhome for a fee of $200 per pet.
Service animals can travel in our RV’s free of charge with prior permission and proof of service certification. We ask you to tell us in advance that you wish to bring your pet and to ensure your pet does not cause any damage to the vehicle. Should additional pet cleaning be required at drop off, additional cleaning charges will apply.

Most campgrounds are rated at 30 amps, some campgrounds will have a 15 amp connection and Apollo include a small adaptor that can be used for the 15 amp sites.
To run these appliances; TV, air conditioner, microwave and any power outlets, you need to be plugged in to shore power (electricity) or run the generator.

All vehicles are supplied with a kitchen kit and general equipment for your convenience. This includes cooking equipment and eating utensils, as well as pegs, a clothes line, fire extinguisher, bucket, hose, broom, dustpan and brush. Electrical appliances are supplied in vehicles that have 240V.

Personal Kits including sheets, blankets/duvets, pillows, pillowcases and bath towels are complimentary when hiring a StarRV, Apollo or Cheapa Campa 2WD. Personal kits can be added to Hippie rentals for $20 per person.



Our 4WD vehicles include sleeping bags, pillows, and bath towels.

USA Hires can choose to take Personal Kits at an extra cost.

Personal Kits for 2WDs include sheets, pillows, duvets/comforters and bath towels. Our 4WD vehicles include sleeping bags, pillows, and bath towels

Yes, all vehicles are supplied with a full gas bottle for heating water and cooking.
Payment is required at time of pick up, you may return the gas bottle empty.
If you purchase the Value Pack/Star Pack, the gas bottle is included.

The Value Pack includes The High Road Cover if in Australia and New Zealand, as well as extras like camp chairs, camp table, gas bottle, first set of toilet chemicals and child seats.
For a list of what is included in the Value Pack for your booking, please refer to the Terms and Conditions for your chosen vehicle.

Liability means the state of being legally responsible for something. With our vehicles, you are liable up to your chosen liability in the event of an incident or accident, regardless of fault and provided you do not breach the Terms and Conditions of hire.

Our reservations team would be happy to further explain this to you. You are welcome to call us or email us with your phone number we will be in touch.

The Low Road $0 per day

The Middle Road from $22 - $39 per day

The High Road from $22 - $47 per day

Please be aware that minimum hire periods apply to the Liability.

Yes. Should you choose Standard Liability or Liability Reduction Option 1, the Bond will be debited and a Bond Administration fee will apply. The Bond can range from $1,500 to $8,000. Please review our Liability Reduction Options, which can be found in our Terms and Conditions.

If you have chosen Liability Reduction Option 2 (VIP cover), a credit card imprint of $100-$300 will occur at time of pickup. This means that the relevant amount will be “held” from your funds without being debited from your account.

You are welcome to call us or email us and we will be in touch to explain this further.

Yes. Should you choose to leave your booking on the Standard Liability then the Bond will be debited and an administration fee applies.

We strongly recommend you stay at a campground, holiday park or RV/Caravan Park. RV/Caravan Parks offer excellent recreational opportunities, plus essential shower and toilet facilities. Powered sites enable you to connect your vehicle to electricity.

In Australia and NZ, download the ApolloConnect app from the App Store or Google Play.

ApolloConnect allows you to search and book campgrounds/holiday parks while on the road, as well as access great deals on local attractions. In the USA, we recommend and have specials offers with national providers – see https://www.apollorv.com/rv_rentals_places-to-stay.aspx

We encourage you to enter all driver details online through our Pre-registration link prior to pick up. You will need your Reservation/Booking Reference and the surname of the booking.
You are not required to enter passenger details, only drivers.

Yes. ApolloConnect contains a section on Safe Driving Videos, which you will need to view prior to starting your road trip. You can also watch RV “How To” Videos.

We encourage guests to allow at least 1 hour for vehicle pick up. One of our Guest Service Officers (GSO) will take you through the Rental Agreement (RA) and show you through your vehicle. During peak times your wait time may be longer than expected.

In Australia and New Zealand, “How To” vehicle videos can be viewed via our ApolloConnect app at any time, which is downloadable on the App Store or Google Play.

RV show throughs are available on You Tube for USA rentals.

Our branches accept Credit Card or Debit Card for rental charges paid on vehicle pick up or drop off. Cash payments are not accepted.
The Bond on the vehicle is only payable by Credit Card or Debit Credit Card. The Bond cannot be paid with a pre-paid Credit Card.

We permit vehicles to travel one way between cities. This frequently results in vehicles being located in the wrong city for their next rental. To assist in the “relocation” of these vehicles, we offer travellers cheap rates to move vehicles from city “A” to city “B”. For budget conscious renters this provides an ideal opportunity to travel between cities while still fitting in some sightseeing.

For relocation opportunities visit the relocations page.

Please contact Reservations by email on [email protected] and quote your Reservation number. We will then check whether we can fulfil your request.

When driving a rental vehicle in Australia, you are responsible for paying toll fees, so it is important to be aware of these roads before you travel. Fees and charges to travel via toll roads vary by state. You are likely to pass through toll roads if you are driving your campervan through metropolitan Queensland, New South Wales or Victoria.

Apollo will pass on any charges you receive for traffic infringements, toll way or parking fines during your road trip. No one likes unexpected surprises or additional administration fees, so we’ll only pass on the exact amount of the fine or charge received.

We want you to stay safe on your holiday. All 2WD rental vehicles must stay on sealed roads, the only exception is a well maintained access road less than 12kms in Australia and New Zealand and less than 550 yards in the USA leading to a recognised campgrounds. Please refer to our Terms and Conditions for more information about travel restrictions that apply to your chosen vehicle in your country of travel.

We encourage you to allow extra time to reach your destination. Please take a break from driving every 2 hours.

We encourage you to download ApolloConnect in Australia and NZ. ApolloConnect has a Contact Us section which easily connects you to Reservations and Roadside Assistance, as well as Campstay.

Australia
To ask about availability to extend your holiday email [email protected] or call Reservations on 1800 777 779
For Roadside Assistance email [email protected] or call 1300 798 212

New Zealand
To ask about availability to extend your holiday email [email protected] or call Reservations on 0800 113 131
For Roadside Assistance email [email protected] or call 0800 234 567

Australian and NZ Campground/holiday park bookings
For questions about your campground/holiday park booking email [email protected]

USA
For Roadside Assistance email [email protected] or call 1-888-480-9781 or 1-888-480-9726